Fnatic, the renowned esports apparel and merchandise brand, fuels your fandom with high-quality gear. Want to know the Fnatic shipping and return policy for a stress-free shopping experience? Fret not, read all the Fnatic policies related to shipping & return and unlock a new world of esports.

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Fnatic Shipping Policy

Shipping Countries and Time:
Fnatic Shop serves several countries, and shipping timeframes are flexible. Orders placed outside of the EU, however, might be held at customs for a few days; the length of time depends on the customs of the destination nation.

Any additional Customs fees are the responsibility of the customer. Since actual shipping timeframes can change depending on shipment events, the delivery times that are given are only estimates. Learn More

Shipping Options:

  • Fnatic Shop uses Spring, Hermes, DPD, and P2P as shipping providers, which forward packages to local delivery services upon reaching the destination country.
  • Examples of local delivery services include Deutsche Post, DHL, and Hermes in Germany, Zeleris and Correos in Spain, Poste Italiane and GLS in Italy, La Poste and Hermes in France, Royal Mail and Hermes in the UK, USPS and FedEx in the USA, and Canada Post in Canada.
  • Some orders may be shipped via Amazon FBA, which uses various delivery services depending on the country.
  • In rare cases where packages weigh more than a certain weight, Fnatic Shop may use different carriers such as DPD and TNT. Orders are processed and shipped at Fnatic on Monday-Friday, excluding holidays.

Fnatic Return Policy

  • Within 14 days of delivery, get in touch with Fnatic Shop and specify your cause for a return or exchange. 
  • For return instructions, send an email to [email protected] with your Fnatic order number or proof of purchase in the subject line.
  • Items should not be returned to the original delivery address or the manufacturer.
  • Fnatic items of clothing must be returned unused, undamaged, with all tags attached, and in their original packaging.
  • If an item arrives defective or damaged, notify Fnatic within 14 days, providing pictures and your order ID.
  • Only original buyers are eligible for returns, and they are still responsible for paying the return shipping charges. When a return is accepted, Fnatic will either swap the item for a different size or product or give store credit. Or if the original payment method was used, issue a complete refund within 7 days, minus the cost of return shipping. Learn More


Fnatic makes sure your order gets to you quickly. Fnatic's policies are made to ensure that your buying experience is simple, whether you're an esports enthusiast or just seeking high-quality stuff. However, you can also get the Fnatic Coupon codes from RedeemOnSports for saving purposes.