Hiboy electric bikes have taken the world by storm with their sleek designs, powerful performance, and budget-friendly prices. But before unleashing the thrill, you need to know the Hiboy shipping policy and its return policy as well. So, you can buy a perfect electric bike for you and your little one.  

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Hiboy Shipping Policy

Processing Time: Usually, Hiboy takes 1 – 3 working days to deliver the order.

Shipping Time: Hiboy provides local UPS, USPS, FedEx, and DHL delivery companies to deliver the order. 5- 8 working days are the shipping time as Hiboy tries to deliver the customer’s order as soon as possible.

Holiday Delivery: Allow Hiboy additional business days for order processing and delivery due to the high volume of orders received in November and December.

Despite their best efforts, Hiboy will deliver your order as soon as they can. Only Christmas delivery is guaranteed for orders placed by December 18 otherwise, unable to guarantee delivery before Christmas for orders placed after December 18th. Learn More

Terms and Conditions:

  • The majority of deliveries take place between 8 AM and 8 PM, and if a signature is needed, it must be provided at the time of delivery.
  • Orders can be canceled before shipment; however, if the box has already been dispatched, there will be an additional $50–$80 in shipping charges.
  • Customers must pay an additional $50 to $80 for failed delivery shipping costs if delivery is unsuccessful because they provided the incorrect shipping address.
  • Refused packages are subject to a 10% restocking fee, except for goods damaged in transit.


Hiboy doesn’t ship to the following places.

  • P.O. Boxes
  • APO Addresses
  • Hawaii / Alaska
  • Puerto Rico
  • Military District
  • Virgin Islands
  • Guam
  • Addresses outside the continental U.S.

Hiboy Return Policy

Easy And Effective: Hiboy offers a simple warranty that is handled with the least amount of difficulty.

30-day Return Policy:  Up to 30 days following the original delivery date, Hiboy accepts returns for any new, undamaged, or unused merchandise. Learn More

Maximum 12-Month Guarantee:  Hiboy gives the scooter a 12-month warranty and the battery and engine a 6-month warranty. With REPLACEMENT PARTS, they handle quality-related concerns.

Lifelong Technical Assistance: Please contact Hiboy directly if you have any questions about your purchase, and they would be happy to help! 


With this roadmap in hand, you're ready to navigate Hiboy's shipping and returns process with confidence. Now, hit the open road on your electric adventure, knowing you're backed by transparent policies and helpful customer service. Plus, you can also use the Hiboy coupon codes available at RedeemOnSports.