Before you choose your electric bike from Velowave you want to know its shipping and return policy to curb the risk. Don’t worry in this blog you can find all the basic yet important info regarding the Velowave Electric Bike Policies. 

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Velowave Electric Bike Shipping Policy:

  • For all electric bikes, Velvowave gives free shipping but for accessories, you have to bear the shipping cost. 
  • Velowave Electric Bike provides shipping via FedEx ground delivery which takes 3-7 business days for the order to ship from the domestic warehouse. Learn More
  • And for orders from overseas warehouses Velowave Electric Bike takes 7-15 business days. 
  • Standard shipping for accessories and parts will cost you $8 and free shipping on all orders over $128 (standard shipping). However, you can also check for active Velowave free shipping coupons at the RedeemOnSports site. 
  • Shipping cost for Alaska and Hawaii $750 (UPS ground shipping method 7-15 business days).
  • Shipping cost for UPS 2nd day air for Alaska and Hawaii $800 (2 business days).

Velowave Electric Bike Return Policy:

Return For New Items:

Concerning e-bike products, you can return any item in its original, unused condition for a refund within 14 days of receiving it. There is no restocking fee; however, a $200 shipping fee will be taken from the refund for each item returned. Learn More

Return For Used Items:

Items can be returned within 14 days if they are returned in used condition on Velowave Electric Bike. The customer is in charge of organizing and covering any costs associated with return shipping, which may differ based on the shipping company chosen, as well as a $200 return shipping fee per item and a 50% restocking fee (both deducted from the refund). Velowave will not cover the expense of returning a package to consumers who wish to return a product for personal reasons.

Criteria to Claim for Used Item Return:

The customer must fulfill the requirements listed below to be qualified for a return at Velowave:

  • It ought to be spotless and devoid of any scents or dirt.
  • Must be in the same condition as when you received it from Velowave, in its original packaging (including cardboard and foam).
  • Must include everything that came in the package (hardware, charger, keys, etc.)
  • The e-bike's mileage must not exceed ten (10) miles.


To sum up, Velowave's shipping and return guidelines are designed to give clients confidence and clarity. The company offers affordable rates for accessories and free shipping for electric bikes, guaranteeing a seamless delivery experience. They also have a flexible return policy that lets you send back both new and used things within a certain amount of time.